FaithSearch Partners is pleased to announce that Joe Pettigrew, Ph.D., has joined its team of affiliate partners. Dr. Pettigrew is a national leader, guiding hospitals and healthcare systems to improve patient satisfaction and the overall patient experience, and having served on an elite CMS panel which created the HCAHPS process.
“Starting in April 2012, CMS will begin publicly releasing hospital-specific HCAHPS scores,” said Ed Fry, FaithSearch President. “Our hospital clients will benefit from Joe’s wise counsel and structured approach to enhancing patient satisfaction and proactively dealing with the inevitable publicity their scores will generate. In addition, he will add value to our search assignments for our clients’ quality and operational leaders.”
Pettigrew’s recent clients have included nationally-known healthcare organizations such as the Cleveland Clinic and Mercy Health System. He has served on the faculty and as the University Dean at The University of Florida, The University of Kentucky and The University of Memphis. He is an adjunct professor at the Harvard School of Health and the Nicolas Lambert School of Business at Stanford University where he teaches and coaches many of the country’s leading upcoming healthcare executives. He has been featured in USA Today, Fortune, Harvard Business Review and Healthcare Executive magazines.
For more information, visit Pettigrew’s website at LeaderPoint.com or contact him directly at joe@leaderpoint.com or by phone at 877-866-9186. Read more about Pettigrew’s approach to patient satisfaction and detailed insight about the impending public release of HCAHPS scores.
