“As Chairman of the Board, I am pleased to announce that our new hospital President and CEO will be…Alexa”!!!
How far from reality can this scenario be? Artificial Intelligence is no longer merely “on the horizon” – it is downright ubiquitous. From self-driving cars to remotely managing the temperature settings of your home to having your refrigerator prepare a grocery list and order tonight’s dinner, what are we missing?
This question is extremely important to our society generally, but it is also of particular importance to healthcare organizations and healthcare search consultants. Traditionally, search consultants have relied upon a well-proven course of action – one that is process-driven with one key ingredient: the human touch, or, in other terms, GI – Genuine Intelligence.
There is no doubt that we are in the “Data Age.” Big Data is everywhere and growing at blinding speed. But is AI really the end or rather a means to an end. Every transformative discovery that mankind has made from steam engines to microprocessors has led to a new paradigm. Therefore, we cannot ignore the significance of AI but rather embrace it as a support for GI – a real person, a leader using his or her informed judgment in critical situations.
How does the hospital or healthcare organization manage Big Data to its advantage today? Traditionally these organizations have been slow to incorporate and utilize the data that most collect one way or another. So to solve this conundrum, many forward-looking organizations are turning to Human Resources Analytics to measure, study and enhance their practices. These organizations get it right when they recognize the need to develop a culture of analytics, which necessarily involves the use of software to manage data, however, they must also remember to adjust how they view, value and utilize this information. They should never forget their ultimate need for the human elements of emotional intelligence, empathy, values, networking, and creativity. Genuine Intelligence (GI) is the “talent” in talent management. GI is the “leader” in Leadership.